Consumer Rights - Withdrawal, Cancellation and Return Terms
CONSUMER RIGHTS - WITHDRAWAL, CANCELLATION AND RETURN TERMS
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract submitted to you.
2. The provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force apply to BUYERS regarding the sale and delivery of the product they purchased.
3. The payment process regarding Order Cancellation is initiated within 7 business days following the BUYER's request.
4. The refund payment process regarding the product return is initiated within 7 business days following the Product's delivery to the SELLER/ SUPPLIER.
Refund in Credit Card Payment
a) The bank makes the refund to the BUYER in the same number of installments, regardless of how many installments the BUYER purchased the product. The method of refund to be made by the bank to the BUYER is just between the BANK and the BUYER. The SELLER/ SUPPLIER and/or MANUFACTURER has no responsibility in this regard.
b) After the MANUFACTURER pays the entire product price to the bank in one go, in case the installment expenses made from the bank POS are refunded to the BUYER's credit card, the requested refund amounts are transferred to the holder accounts by the bank in installments so that the parties involved in the matter do not suffer. The installment amounts paid by the BUYER until the cancellation of the sale will be refunded to the card 1 (one) every month if the refund date does not coincide with the card's statement closing dates. And after the BUYER completes the payment of the installments he has paid before the refund, he will receive an additional amount equal to the number of installments he has paid before the refund and this will be deducted from his current debts.
c) In case of return of goods and services purchased with the card, the MANUFACTURER cannot make cash payment to the BUYER in accordance with the contract made with the Bank. Refunds of payments made with a credit card are made to the same credit card.
Refund in Money Order/EFT Payment
a) Refunds will be made to the bank account declared by the BUYER.
Refunds for Payments Made with Gift Cards
a) Cash refunds cannot be made for orders made using gift cards. Refunds will be made with gift cards.
RIGHT OF WITHDRAWAL, PRODUCT RETURN AND EXCHANGE:
a) The BUYER has the right to withdraw from the contract for STANDARD PRODUCTS within 14 (fourteen) days from the date of delivery without giving any reason or paying any penalty. The period for the BUYER's right of withdrawal begins on the day the BUYER receives the PRODUCTS in contracts regarding the delivery of goods. However, the BUYER may also use the right of withdrawal from the Signing of the Contract until the delivery of the PRODUCTS.
b) In determining the period of the right of withdrawal; the delivery date of the last good will be taken into account, in the case of PRODUCTS that are subject to a single order but are delivered on separate dates due to reasons such as supply, production and stock. In products completed by assembling more than one piece, the delivery date of the last piece will be taken into account. In contracts which the same PRODUCTS are delivered regularly for a certain period, the delivery date of the first product will be taken into account.
c) BUYER can use the right of withdrawal and perform cancellation and return transactions by following the instructions in the My Orders section of the website.
d) If BUYER uses the right of withdrawal by notifying SELLER/ SUPPLIER in writing within 14 (fourteen) days following the delivery of the products, the PRODUCTS will be delivered by the contracted shipping company.
e) SELLER/ SUPPLIER is obliged to receive the PRODUCT/ SUPPLIER sent by the contracted shipping company in the original sold condition, i.e. disassembled, from the installation address within 7-14 days from the date the request is sent to him/her, together with the original invoice..
f) If BUYER uses the right of withdrawal by notifying SELLER / SUPPLIER in writing within 14 (fourteen) days following the delivery of the products, the PRODUCTS will be delivered by the contracted shipping company.
g) The BUYER must return the PRODUCT sent by the contracted cargo company to the SELLER/ SUPPLIER within 10 (ten) days from the date of sending the notification to the SELLER/ SUPPLIER regarding the use of the right of withdrawal, in a disassembled form, to the SELLER/ SUPPLIER or an authorized 3rd party, complete and undamaged together with the invoice of the delivered product, a copy of the cargo delivery report, the signed withdrawal form on the back of the invoice, the box and packaging of the products to be returned, and, if any, standard accessories. PRODUCTS sent without the documents listed in this article or incompletely or damaged will be sent back to the BUYER with cash on delivery and the price will not be refunded.
h) The BUYER may return the PRODUCT, which is subject to the right of withdrawal, free of charge with the contracted shipping and/or cargo company. In case the product is requested to be sent with a company other than the shipping and/or cargo company contracted by the SELLER/PROVIDER, all costs of the returns will be paid by the BUYER. If the BUYER sends the product with another company as cash on delivery, despite the fact that there is a cargo branch contracted by the SELLER/PROVIDER in his/her location, the shipping fee will be deducted from the price of the product to be returned and the remaining amount will be refunded.
i) After the BUYER's right of withdrawal has expired, no OPTIONAL returns can be accepted for STANDARD PRODUCTS.
i) BUYER cannot use the right of withdrawal for CUSTOMIZED PRODUCTS.
j) In cases where BUYER requests a return for CUSTOMIZED PRODUCTS, SELLER/ SUPPLIER has the right to take a return with a 30% deduction from the price of the CUSTOMIZED PRODUCT in order not to reject BUYER's return request. This request is valid for 14 (fourteen) days after the delivery date.
k) In cases where BUYER uses the right of withdrawal, if there is a decrease in the value of the goods due to a reason arising from his/her fault, or if return becomes impossible, BUYER is obliged to compensate SELLER/ SUPPLIER for the damages (price of goods, expenses incurred to establish the contract, etc.) in proportion to his/her fault.
l) In case of return requests of PRODUCTS, PRODUCTS WITH SHIPPING WILL be taken back by SELLER/PROVIDER’s own delivery team. In case of delivery of PRODUCTS by shipment, PRODUCT returns must be made by BUYER by shipment. Even if delivery of PRODUCTS with shipment type is made by transportation, return of PRODUCTS must be made by BUYER by shipment.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
The right of withdrawal cannot be used in contracts concerning the sale of the following products:
- Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER, MANUFACTURER or PROVIDER,
- Contracts regarding goods prepared in line with the BUYER's requests or personal needs,
- Contracts regarding Hygiene Products,
- Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature,
- Contracts regarding services that are started to be performed with the consumer's approval before the expiration of the right of withdrawal,
- Contracts regarding goods that are determined by the SELLER/PROVIDER to be caused by the BUYER, other than the BUYER's usual usage errors, -Since your orders to be placed within the scope of the Earthquake Aid Mobilization of the Ministry of Trade are evaluated within the scope of the
"Contract regarding services that are started to be performed with the approval of the consumer before the expiration of the right of withdrawal period" in subparagraph (h) of the first paragraph of Article 15 of the Distance Contracts Regulation titled Exceptions to the Right of Withdrawal, you do not have the right to withdraw from your order.
If the BUYER does not maintain the PRODUCT in accordance with its operation, technical specifications and instructions for use within the withdrawal period, he/she will be responsible for any changes and deteriorations that occur in the product.
PERSONAL DATA PROTECTION, COMMERCIAL ELECTRONIC MESSAGES AND PRIVACY POLICY
a) In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and the relevant LEGISLATION and the SELLER/ SUPPLIE’s KVKK and Privacy Policy; Personal data such as the BUYER’s name, surname, e-mail address, Turkish Republic ID number, address, telephone number, address, financial data, etc. may be recorded, archived, used, updated, shared, transferred and processed in different ways in accordance with the KVKK LEGISLATION by the SELLER/ SUPPLIER affiliates and third parties and/or organizations for the purpose of receiving orders, providing products and services, developing products and services, solving system problems, performing payment transactions, -in case of prior approval- being used in marketing activities about orders, products and services, updating the information of the BUYER and managing and maintaining memberships, and performing distance sales contracts and other contracts established between the BUYER and the SELLER/ SUPPLIER and for the technical, logistics and other similar functions of third parties to be provided by the SELLER/ SUPPLIER. Processed personal data shall be deleted, destroyed or anonymized at the end of the required period in accordance with SELLER/ SUPPLIER's KVKK and Privacy Policy and the relevant LEGISLATION. BUYER accepts and declares that he/she
can access detailed information and rights regarding KVKK and the relevant LEGISLATION by reviewing the KVKK Information Text on the SELLER/ SUPPLIER's website.
b) Necessary measures for the security of the information and transactions entered by the BUYER into the PLATFORM have been taken in the system infrastructure of the SELLER/PROVIDER, in accordance with the nature of the information and transaction, to the extent of today's technical possibilities. However, since the information in question is entered from the BUYER's device, the responsibility for taking the necessary measures, including those related to viruses and similar harmful applications, to protect it on the BUYER's side and prevent it from being accessed by unrelated persons, belongs to the BUYER.
c) The permissions (approvals) of the BUYER regarding personal data and commercial electronic communications provided by other means, and the information obtained during the BUYER's membership to the PLATFORM and shopping, and all kinds of information regarding the provision of various products/services by the SELLER/ SUPPLIER, its affiliates, subsidiaries, partners, successors and/or third parties/organizations determined by them, and information provided for electronic and other commercial-social communications regarding advertisement-promotion, communication, promotion, sales, marketing, store card, credit card and membership applications may be recorded indefinitely or for a period they may foresee, stored in printed/magnetic archives, updated, shared, transferred, used and processed in other ways when deemed necessary. These data may also be forwarded to the relevant authorities and Courts when required by law. The BUYER has consented and allowed the use, sharing and processing of his/her current and new personal data and non-personal information in accordance with the legislation on the protection of personal data and electronic commerce legislation within the above scope and to receive commercial and non-commercial electronic and other communications.
d) BUYER may stop data usage and processing by reaching SELLER/ SUPPLIER through the specified communication channels. In addition, BUYER may stop communication at any time by reaching SELLER/PROVIDER through the same channels in accordance with legal procedures or by exercising the right of rejection in electronic communications sent to it. According to BUYER’s clear notification in this regard, personal data transactions and/or communications made to them shall be stopped within the maximum legal period. In addition, if BUYER wishes, their information, other than those legally required to be preserved and/or possible, shall be deleted from the data recording system or anonymized in a way that their identity cannot be determined. If the BUYER wishes, he/she can always contact the SELLER/ SUPPLIER through the communication channels mentioned above and receive information on the transactions related to the processing of his/her personal data, the persons to whom it is transferred, the correction of his/her personal data in case it is incomplete or incorrect, the notification of the corrected information to the relevant third parties, the deletion or destruction of the data, the objection to the emergence of a result against him/her by means of analysis by automatic systems, and the compensation for damages incurred due to the processing of data in violation of the law. BUYER's applications and demands regarding these matters will be fulfilled within the maximum legal period or may not be accepted after the legal justification is explained to the BUYER.
f) MANUFACTURER/SELLER/PROVIDER reserves the right to make any changes it may deem necessary in the above matters. These changes shall be valid from the moment they are announced by MANUFACTURER/SELLER/PROVIDER to the PLATFORM or by other appropriate methods.
h) The privacy-security policies and terms of use of MANUFACTURER/SELLER/PROVIDER on other sites accessed from the PLATFORM shall apply. MANUFACTURER/SELLER/PROVIDER is not responsible for any disputes that may arise and their negative consequences.
ı) BUYER accepts and declares that he/she can access detailed information and rights regarding KVKK and related legislation by reviewing the KVKK Information Text on the website.